Terms of service

TERMS AND CONDITIONS

Effective Date: February 3, 2026
Last Updated: February 3, 2026

1. ACCEPTANCE OF TERMS

Welcome to Willow Sky Parfum ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at willowskyparfum.com (the "Website") and the purchase of our fragrance products and services. By accessing or using our Website, placing an order, or purchasing any products, you ("Customer," "you," or "your") agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately discontinue use of the Website and refrain from purchasing our products.

2. ELIGIBILITY

You must be at least 18 years of age to purchase products from Willow Sky Parfum. By placing an order, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding contract.

3. PRODUCTS AND SERVICES

3.1 Product Offerings

Willow Sky Parfum offers curated fragrance collections, including but not limited to:

  • CHARMED Collection: Captivating scents designed to help you command attention and allure
  • ALPHA Collection: Sophisticated fragrances for those who prefer to make their mark discreetly and legendarily

3.2 Product Descriptions

We strive to provide accurate product descriptions, images, and information. However, we do not warrant that product descriptions, colors, imagery, or other content on the Website are accurate, complete, reliable, current, or error-free. Products may vary slightly from their depictions.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. In the event a product is unavailable after an order has been placed, we will notify you and offer a refund or alternative product.

4. ORDERING PROCESS

4.1 Order Placement

When you place an order through our Website, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance by Willow Sky Parfum. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Violation of these Terms

4.2 Order Confirmation

Upon placing an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your products and send a shipping confirmation.

4.3 Order Accuracy

You are responsible for providing accurate billing, shipping, and contact information. We are not responsible for delays or non-delivery resulting from incorrect information provided by you.

5. PRICING AND PAYMENT

5.1 Prices

All prices are listed in United States Dollars (USD) and are subject to change without notice. The price charged will be the price displayed on the Website at the time your order is placed, subject to our acceptance.

5.2 Taxes

Prices do not include applicable sales tax, use tax, or other taxes or duties. You are responsible for paying all applicable taxes associated with your purchase.

5.3 Payment Methods

We accept payment via major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

5.4 Payment Authorization

By submitting an order, you authorize us to charge the payment method provided for the total amount of your purchase, including all applicable taxes and shipping fees.

5.5 Pricing Errors

In the event of a pricing error, we reserve the right to cancel the affected order and refund any payments received, even if your order has been confirmed.

6. SHIPPING AND DELIVERY

6.1 Shipping

We ship to addresses within the United States and internationally where legally permitted. Shipping fees, delivery timeframes, and available shipping methods will be displayed at checkout.

6.2 Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control.

6.3 Risk of Loss

Risk of loss and title for products purchased from Willow Sky Parfum pass to you upon delivery to the shipping carrier.

6.4 International Orders

International customers are responsible for all customs duties, import taxes, and fees imposed by their destination country. We are not responsible for any customs delays or additional charges.

7. RETURNS AND REFUNDS

Our Refund and Returns Policy is incorporated into these Terms by reference. Please review our complete Refund and Returns Policy available on our Website for detailed information regarding:

  • 7-day return window for unopened products
  • Non-returnable opened or used products
  • 20% restocking fee
  • Damage reporting procedures
  • RMA/Order Number requirements
  • Contact email: willowskyparfum@gmail.com

All returns must comply with the terms outlined in our Refund and Returns Policy.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, product names, fragrance names (including "CHARMED" and "ALPHA"), designs, and software, is owned by Willow Sky LLC (the owner of the Willow Sky Parfum brand) or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

8.2 Trademarks

"Willow Sky Parfum," "CHARMED," "ALPHA," and all related logos and product names are owned by Willow Sky LLC and are trademarks or registered trademarks of Willow Sky LLC. You may not use these trademarks without our prior written consent.

8.3 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not:

  • Reproduce, distribute, modify, or create derivative works from our content
  • Use any content for commercial purposes
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use automated systems (bots, scrapers) to access the Website

9. USER CONDUCT

You agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms
  • Impersonate any person or entity
  • Interfere with or disrupt the Website or servers
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or other harmful code
  • Collect or harvest information about other users
  • Submit false, misleading, or fraudulent information

10. PRODUCT USE AND SAFETY

10.1 Intended Use

Our fragrances are intended for external use only. You assume all responsibility for proper use of our products.

10.2 Allergies and Sensitivities

Fragrance products may contain ingredients that could cause allergic reactions in some individuals. You are responsible for reviewing ingredient lists and checking for known allergens before use, and we recommend conducting a patch test before full application. If you experience any adverse reaction, discontinue use immediately and consult a physician. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILLOW SKY PARFUM AND WILLOW SKY LLC ARE NOT LIABLE FOR ANY ALLERGIC REACTIONS, SKIN IRRITATION, OR OTHER SENSITIVITY RESPONSES ARISING FROM USE OF OUR PRODUCTS.

10.3 No Medical Claims

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We make no health or therapeutic claims regarding our fragrances.

10.4 Storage

Fragrances should be stored in a cool, dry place away from direct sunlight and heat sources.

11. DISCLAIMERS AND WARRANTIES

11.1 AS-IS Basis

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11.2 No Guarantees

We do not warrant that:

  • The Website will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Website or servers are free of viruses or harmful components
  • Products will meet your expectations or requirements

11.3 Fragrance Subjectivity

Fragrance perception is highly subjective and personal. We make no guarantee that you will enjoy or be satisfied with any particular scent. Individual body chemistry, environmental factors, and personal preferences all affect fragrance experience.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 Exclusion of Damages

WILLOW SKY PARFUM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM:

  • Your use or inability to use the Website or products
  • Unauthorized access to or alteration of your data
  • Third-party conduct or content on the Website
  • Any other matter relating to the Website or products

12.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12.3 State Law Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Willow Sky Parfum, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

  • Your violation of these Terms
  • Your use of the Website or products
  • Your violation of any third-party rights
  • Any fraudulent or illegal activity

14. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to our collection and use of information as described in the Privacy Policy.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services that are not owned or controlled by Willow Sky Parfum. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party websites.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, natural disasters, pandemics, government actions, or failures of third-party service providers.

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

17.2 Jurisdiction

You agree that any legal action or proceeding arising from or related to these Terms or your use of the Website shall be brought exclusively in the federal or state courts located in California, and you consent to the personal jurisdiction of such courts.

17.3 Waiver of Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. MODIFICATIONS TO TERMS

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date. Your continued use of the Website or purchase of products after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. ENTIRE AGREEMENT

These Terms, together with our Refund and Returns Policy and Privacy Policy, constitute the entire agreement between you and Willow Sky Parfum regarding your use of the Website and purchase of products, and supersede all prior or contemporaneous communications and proposals.

21. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Willow Sky Parfum.

22. ASSIGNMENT

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

23. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us at:

Willow Sky Parfum
Email: willowskyparfum@gmail.com

Phone: (831) 946-0447

Website: willowskyparfum.com

By using our Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.